ServiceNow HCM

ServiceNow Human Capital Management

Performance and talent management

• Performance management: Strategically aligning goals on both a business and an individual employee level.
• Competency management: Identifying the competencies needed for an employee to achieve goals and an excellent performance, then applying training and development to best optimize the competencies while aligning with business strategies.
• Workflow management: Aligning tasks and business processes to create a sequence of tasks in order to achieve a larger goal.
• Contingent workforce management: Managing anybody outside of the standard office location or are not given the benefits of full-time employees.

HR and people analytics

• People analytics: Observing and applying methods based on patterns in workforce data for decision making processes, improved performance, and employee engagement. An HR department takes the principle of people analytics and applies it to an organization to create goals and better processes around the people of the organization.
• Decision making: Informing better business decisions for a successful bottom line while focusing on a better experience for employees. HR gathers the metrics to form an understanding of how employees are impacting an organization and its operations to build a more holistic business model and create a better environment for employees by empowering them. An effective way to empower employees is through training and positioning for success while also creating an environment that allows them to grow.

Talent acquisition

• Workforce planning: Proactively managing a line of succession and future hierarchies within the business present and future talent recruitment. Planning attractive benefits, including work-life balance, that can nurture new and existing talent.
• Recruiting and hiring: Identifying and attracting the right talent through proactive planning of current and future roles, then streamline the process from interviewing to orientation to keep the talent confident.

People management

• Onboarding: Creating a swift onboarding process that provides talent with the necessary information and sets the right goals as they transition into standard workplace functions.
• Training: Ensuring that new and existing employees understand processes and expectations, then providing the opportunity to grow skills and knowledge base with available or potential resources.
• Employee service and self-service: Providing resources that allow employees to access benefits and other HR programs, including a help desk program that requires more specific or sensitive needs.

Payroll, compensation, and benefits

• Compensation planning: Analysis and planning of compensation, including monetary and non-monetary.
• Time and expense management: Time spent by employees on or off the clock and the related expenses of that time.
• Payroll: Ensure that payroll is processed, administered, and accurate while accounting for compliance with relevant laws.
• Benefits administration: Accounting for current trends in workplace benefits, then delivering those benefits in accordance with business needs.  
• Retirement services: Analyzing and providing different retirement plans, including any company match of retirement funds.